My delivery
What are the delivery times and methods depending on my country?
France:
Home delivery via Colissimo
- Delivery is free for purchases over 200 euros.*
-24 to 48 hours after dispatch of your order**
Delivery to a relay point
- Delivery is free for purchases over 200 euros.*
-2 to 3 working days after dispatch of your order **
-The storage period for your package is 3 to 5 days for relay points or post offices and 3 days for pick-up stations
* In commercial transactions, shipping and return costs are always the responsibility of the customer.
** Please note that during collection launches and sales events, order preparation times are extended. Please allow 5 to 10 business days after your order has been confirmed.
We are able to deliver to you if you reside in the following countries: Spain, United Kingdom, Belgium, Netherlands, Luxembourg, Austria, Italy, Portugal, Germany.
Home delivery via Colissimo
-3 to 4 days after dispatch of your order**
Delivery to a relay point
-2 to 3 working days after dispatch of your order **
-The storage period for your package is 3 to 5 days for points
* In commercial transactions, shipping and return costs are always the responsibility of the customer.
** Please note that during collection launches and sales events, order preparation times are extended. Please allow 5 to 10 business days after your order has been confirmed.
Home delivery via Colissimo
- Delivery is free for purchases over 200 euros.*
-24 to 48 hours after dispatch of your order**
Delivery to a relay point
- Delivery is free for purchases over 200 euros.*
-2 to 3 working days after dispatch of your order **
-The storage period for your package is 3 to 5 days for relay points or post offices and 3 days for pick-up stations
* In commercial transactions, shipping and return costs are always the responsibility of the customer.
** Please note that during collection launches and sales events, order preparation times are extended. Please allow 5 to 10 business days after your order has been confirmed.
We are able to deliver to you if you reside in the following countries: Spain, United Kingdom, Belgium, Netherlands, Luxembourg, Austria, Italy, Portugal, Germany.
Home delivery via Colissimo
-3 to 4 days after dispatch of your order**
Delivery to a relay point
-2 to 3 working days after dispatch of your order **
-The storage period for your package is 3 to 5 days for points
* In commercial transactions, shipping and return costs are always the responsibility of the customer.
** Please note that during collection launches and sales events, order preparation times are extended. Please allow 5 to 10 business days after your order has been confirmed.
Can I get it delivered abroad?
We currently deliver to the following countries: Metropolitan France, Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Switzerland and Sweden.
How do I get my order delivered to one of the Stella Forest stores?
Free delivery is available to some of our stores. This option will be offered when you confirm your order's delivery method. It's the perfect place to receive your orders and try on your items.
Ps: Our stores in Aix en Provence, Bonaparte, Guichard and Bordeaux do not offer this service.
Ps: Our stores in Aix en Provence, Bonaparte, Guichard and Bordeaux do not offer this service.
How do I track the delivery of my order?
To track your package, we invite you to log in to your personal space using your email address and your personal password. Then, simply go to the "My Orders" tab and search for the order concerned and click on "View order". We also inform you that as soon as your order is shipped, an email will be sent to you with the tracking link for your package. If your order was placed in a guest account, you will need to personalize your password via a forgotten password to log in to your account.
Once logged in, there is no difference between a guest account and a classic account.
Once logged in, there is no difference between a guest account and a classic account.
What should I do if my order is considered delivered but I have not received it?
Before initiating the investigation procedure, please ensure that no member of your family, or neighbor, or guardian has received the package on your behalf.
If you were away for more than 14 days, it is also possible that the package was returned to us after the retention period at your post office had passed. Your tracking will then state "Package returned to sender / Package unclaimed."
If you were away for more than 14 days, it is also possible that the package was returned to us after the retention period at your post office had passed. Your tracking will then state "Package returned to sender / Package unclaimed."
What should I do if I don't receive emails related to the tracking of my order?
These emails may be found in your "junk" or "spam" folder in your email software, as these are increasingly sensitive to protecting the privacy of their users by identifying emails that are not part of your contacts, for example.
We recommend that you authorize the HTTPS://WWW.STELLAFOREST.FR/ domain in your anti-spam tool and/or your email.
We recommend that you authorize the HTTPS://WWW.STELLAFOREST.FR/ domain in your anti-spam tool and/or your email.
How do I change the delivery address for my order?
We are unable to change the delivery address once the order has been confirmed, which is why it is very important to first check your information and the contents of your basket before confirming it.